Frequently Asked Questions (FAQs)

    Find quick answers to the most common questions about our products, shipping, returns, and payment options. If you still need help, feel free to contact our support team.

    📌 Product & Brand

    Q: What is Delzzo? A: Delzzo is a premium pet care brand dedicated to creating innovative, safe, and highly durable dog toys. Our products are designed to satisfy your pet’s natural instincts, promote active play, and provide mental stimulation.

    Q: Are Delzzo toys safe for my dog? A: Yes, absolutely! Safety is our top priority. All Delzzo toys are manufactured using high-grade, pet-safe, and non-toxic materials designed to withstand enthusiastic chewing and play.

    🚚 Shipping & Delivery

    Q: What is your order cut-off time? A: Our daily order cut-off time is 5:00 PM (EST / Eastern Standard Time). Orders placed before 5:00 PM will begin processing on the same business day.

    Q: How long will it take to receive my order? A:

    • Handling Time: 0 – 1 business day (Monday – Saturday).
    • Transit Time: 1 – 3 business days.
    • In total, you can expect your package to arrive within 1 – 4 business days from your purchase date.

    Q: How much does shipping cost? A:

    • For orders under $100, shipping is a flat rate of $7.99.
    • For orders over $100, we offer FREE Shipping storewide.

    Q: Do you provide tracking information? A: Yes, once your order is dispatched, you will receive a Shipment Confirmation email containing a tracking number. It may take up to 24 hours for the tracking status to update.

    💳 Payments & Security

    Q: What payment methods do you accept? A: Through our secure payment gateway Stripe, we accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay.

    Q: Is it safe to use my credit card on your website? A: Yes, completely. Our website uses Secure Sockets Layer (SSL) encryption to protect your data. Furthermore, all payments are processed through Stripe, which is certified as a PCI Service Provider Level 1 (the highest security standard in the industry). We never store your card information.

    🔄 Returns & Refunds

    Q: What is your return policy? A: We offer a 30-day return window. If you are not satisfied with your purchase, you can return the unused product in its original packaging within 30 days of receiving it. Please contact us at support@delzzo.com to initiate a return.

    Q: How long does it take to get a refund? A: Once we receive and inspect your returned item, your refund will be processed immediately. The money will be credited back to your original payment method within 7 business days.

    📞 Contact Us

    Q: How can I reach your customer support? A: You can reach us during our operating hours through the following channels:

    • Email: support@delzzo.com
    • Phone: +18123698690
    • Corporate Address: 312 Midland Court West, New York, New Jersey 07093, United States

    Q: What are your support hours? A:

    Friday – Saturday: 10:00 AM – 9:00 PM

    Monday & Sunday: 10:00 AM – 7:00 PM

    Tuesday – Thursday: 10:00 AM – 8:00 PM